![]() In-progress - The agent will resolve the issue raised.For example, the agent will assign the ticket to another operator. ![]() Open - The support agent will look into the ticket and perform the required action.Here are the stages of the ticket's life: The entire journey of this ticket is known as a Ticket's Lifecycle. Detailed reporting: A ticketing system provides detailed reports on customer support requests, making it easier to identify trends and improve the support process.Ī ticket passes through multiple stages from the time it was created to the time it gets resolved.Enhanced collaboration: A ticketing system makes it easy for support teams to collaborate and share information, improving resolution times.Better organization: A ticketing system organizes customer requests into tickets, making it easier to manage and resolve customer issues.Increased visibility: With all support requests in one place, it’s easy to track progress and prioritize the most pressing issues.Improved efficiency: A ticketing system automates and streamlines the support process, reducing response times and improving overall customer satisfaction.
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